Privacy Policy

Last Updated: October 30, 2024

1. Introduction

Welcome to Tech&More (trading name of Techandmore LTD, "we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website techandmore.co.uk and use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Techandmore LTD is the data controller responsible for your personal data.

2. Information We Collect

2.1 Personal Data

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and business details
Professional Information: Job title, company name, industry sector
Communication Data: Your inquiries, requests, and correspondence with us
Technical Data: IP address, browser type, operating system, and device information

2.2 Usage Data

We automatically collect certain information when you visit our website:

Pages viewed and features accessed
Time and date of visits
Referring website addresses
Click patterns and site navigation

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Please see our Cookie Policy section below for detailed information about the cookies we use and your choices regarding cookies.

3. How We Use Your Information

We use your personal data for the following purposes:

Service Delivery: To provide our data analytics, AI automation, and consultancy services
Communication: To respond to your inquiries and provide customer support
Business Operations: To manage our relationship with you and maintain business records
Marketing: To send you information about our services (with your consent)
Website Improvement: To analyze usage patterns and improve our website functionality
Legal Compliance: To comply with legal obligations and protect our legal rights
Security: To detect, prevent, and address technical issues and security threats

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

Consent: When you have given explicit consent for specific purposes
Contract Performance: When processing is necessary to fulfill our services
Legitimate Interests: When we have a legitimate business interest
Legal Obligation: When required by UK law

5. Data Sharing and Disclosure

We may share your personal data with:

Service Providers: Third-party vendors who assist in operating our business (e.g., hosting providers, email services)
Professional Advisors: Lawyers, accountants, and consultants
Business Partners: With your consent, for collaborative projects
Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain:

Customer data: For the duration of the business relationship plus 6 years
Marketing data: Until you withdraw consent or request deletion
Website analytics: 26 months
Legal documents: As required by UK law (typically 6-7 years)

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time
Right to Lodge a Complaint: File a complaint with the ICO

To exercise any of these rights, please contact us at info@techandmore.co.uk

9. Cookie Policy

9.1 What Are Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. We use cookies to improve your browsing experience.

9.2 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and choices

9.3 Managing Cookies

You can control and manage cookies through our cookie consent banner and your browser settings. Note that disabling certain cookies may affect website functionality.

10. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, please contact us:

TECHANDMORE LTD
Email: info@techandmore.co.uk
Website: www.techandmore.co.uk

14. Supervisory Authority

You have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Tel: 0303 123 1113
Website: www.ico.org.uk

15. Data Protection Officer

For data protection inquiries, you may contact us at info@techandmore.co.uk